Make a Complaint

You will receive an acknowledgement within 24 hours confirming we have received your complaint and the reference number assigned to it.

We investigate all complaints fully, speaking with the relevant driver or team member as appropriate. We aim to complete all investigations within 5 working days.

You will receive a full written response with our findings and, where appropriate, the action we have taken. If you are not satisfied, you can escalate to the relevant licensing authority.