Lost & found

Left something in your idle?

Fill in the form below and we'll get back to you as soon as possible. Do not contact the driver directly, and please be aware that your address will never be shared with a driver.


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InPost locker returns are coming soon

We're integrating with InPost so you can collect returned items from a locker near you, anytime, 24/7. For now, we'll handle returns manually and be in touch directly once we've located your item.

Questions, answered

How do I get my item back?

Fill in the form above and we'll contact you as soon as we've been in touch with the driver. Please don't try to contact the driver directly. Your address will never be shared with a driver under any circumstances.

How long will it take?

We aim to respond within 1–2 working days. Recovery time depends on when the driver next checks in, but we'll keep you updated throughout.

What if my item can't be found?

If the driver can't locate your item, we'll let you know and keep your report open. Items are sometimes found after a later trip. If you need an update at any point, contact us directly at hello@driveidle.com.

Will InPost locker returns be available?

InPost integration is on the way. Once live, you'll be able to have your item sent to a local locker for collection anytime, 24/7. For now, we handle returns on a case-by-case basis and will be in touch directly.

How long do you hold items?

We'll hold reported items for 30 days. After that, uncollected items may be handed to the relevant authority. If you need more time, let us know.